Total Quality Management (TQM)

What is Total Quality Management?

Total Quality Management (TQM) is a holistic approach aimed at long-term success through customer satisfaction. It involves the continuous improvement of processes, products, and services by integrating quality-related strategies and practices throughout the organization.

Short Description: An organization-wide approach focused on improving quality across all operations and creating a culture aimed at continuous improvement.

• Focus on Customer: Maintaining a strong customer focus and supporting customer needs and satisfaction.
• Employee Involvement: Engaging employees at all levels in quality initiatives and giving them responsibilities to enhance performance.
• Process Approach: Understanding activities as processes to improve efficiency and effectiveness.
• Integrated System: Linking strategy, processes, and resource allocation to quality goals.
• Continuous Improvement: Pursuing incremental improvements continuously over time.
• Fact-Based Decision Making: Using data and facts to guide decision processes.
• Communication: Open and effective communication for successful quality management implementation.

TQM practices encourage a collaborative culture, focusing on improving quality and performance which enhances long-term business success.